This Shipping Policy applies to purchases made directly from Joah Beauty through our website or other direct sales channels. By placing an order with Joah Beauty, you agree to this Shipping Policy.
Orders are generally processed in the order received. Standard processing times are estimates only and do not include carrier transit time.
Unless otherwise stated at checkout or on the product page, orders typically process within [insert number] business days after payment authorization and order verification.
Orders are not processed, shipped, or delivered on weekends or holidays unless we state otherwise.
We reserve the right to delay, hold, split, or cancel any order for reasons including:
If we advertise or promise a shipping timeframe, U.S. federal law requires us to have a reasonable basis for that timeframe. If no timeframe is stated, the FTC’s Mail, Internet, or Telephone Order Rule generally requires shipment within 30 days. If we cannot ship on time, the rule generally requires a delay notice and the customer’s consent to the delay or a prompt refund.
Available shipping methods and estimated delivery windows will be shown at checkout when applicable. Delivery estimates are not guaranteed and are subject to:
Once an order leaves our facility and is provided to the carrier, delivery timing is controlled by the carrier.
Shipping charges, if any, are displayed at checkout before you complete your purchase. Promotional shipping offers may be limited by order size, destination, product category, time period, or other conditions and may be modified or discontinued at any time.
You are responsible for providing a complete and accurate shipping address. Joah Beauty is not responsible for delays, losses, or misdeliveries caused by:
If an order is returned to us because of an address issue or failed delivery, we may, at our discretion:
Risk of loss passes to you when the order is delivered to the carrier, to the fullest extent permitted by law.
Joah Beauty is not responsible for packages that are:
If you believe a package is missing, you must contact us within 7 days of the carrier’s delivery confirmation date so we can review the issue. We may require you to cooperate in a carrier claim or investigation.
If your order arrives damaged, incomplete, or appears lost in transit, contact us at [Insert Support Email] within 7 days of delivery or expected delivery. We may require:
At our discretion, and subject to review, we may:
Nothing in this section limits any rights you may have under applicable law.
Joah Beauty may ship orders in multiple packages and from different locations. If part of your order is unavailable or delayed, we may ship the available items separately and notify you regarding the remaining items.
If a product is offered for preorder or backorder, the estimated ship date is an estimate only and may change. We may update you regarding revised timing. If we cannot fulfill within the time required by applicable law, we may provide a delay notice, seek your consent to the delay, or cancel and refund the unshipped portion of the order in accordance with applicable law.
If Joah Beauty offers international shipping, additional terms may apply, including customs clearance, duties, taxes, import restrictions, and longer transit times. Unless otherwise stated, the recipient is responsible for all import duties, taxes, brokerage fees, and similar charges.
Joah Beauty is not responsible for delays, seizures, refusals, or delivery failures caused by customs authorities, local laws, or import restrictions in the destination country.
Orders delivered to freight forwarders, mail forwarding companies, package consolidators, or similar services are at your sole risk. Joah Beauty is not responsible for loss, damage, or delivery issues occurring after delivery to such service.
Some beauty products may be subject to shipping restrictions due to carrier rules, hazardous materials classifications, aerosol or alcohol content, or temperature sensitivity. We reserve the right to:
Joah Beauty is not liable for shipping delays caused by circumstances beyond our reasonable control, including weather, natural disasters, public health events, war, civil unrest, labor shortages, carrier service interruptions, supply shortages, or governmental action.
Orders placed through a third-party marketplace, delivery platform, or retailer are subject to that third party’s shipping, delivery, cancellation, refund, and customer service policies. Joah Beauty is not responsible for shipping policies or delivery issues arising from third-party orders unless expressly stated otherwise.
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